Porcocane’s return policy allows the Customer to return the purchased item, without having to specify the reason, within fourteen calendar days from the date of delivery, unless the right of withdrawal is excluded by applicable law.

Porcocane’s return policy protects the customer’s right of withdrawal and complies with legal provisions.

The right of withdrawal can be exercised in relation to any product purchased on our site except for items made to measure or personalized.

The right of withdrawal can only be exercised if the purchased products have not been used (items must not have been washed) and are complete with all the original labels and accessories received together with the order, including any instruction manuals.

Porcocane does not accept merchandise that does not comply with all the terms and conditions provided by this Return Policy. In this case, the merchandise is returned to the sender at the original shipping address.

Terms and Methods for Requesting a Refund

The Customer may exercise the right of withdrawal within fourteen days from the date of delivery of the purchased product, informing Porcocane of their decision by registered letter with return receipt requested to be sent to Porcocane Sas, Via Carlo Alberto 24 A/bis, 10123 Turin, or alternatively, by email to the address info@porcocane.net

In the communication exercising the right of withdrawal, the Customer must indicate the name and IBAN coordinates of the bank account on which they wish to receive the refund.

The Customer must return the purchased product within fourteen days following the date on which they communicated the intention to exercise the right of withdrawal, using suitable and intact packaging, by traceable shipment to Porcocane – Via Carlo Alberto 24 A/bis– 10123 Turin.

Refund

If the Customer has duly communicated the intention to exercise the withdrawal within fourteen days from the delivery of the product, Porcocane will refund the price paid for the goods by bank transfer. In any case, Porcocane suspends the provision of the refund until the date of return of the item or until the Customer has provided proof of having returned it.

It is specified that the costs for returning the item (such as shipping and packaging) are borne by the Customer.